Terms and Conditions

These conditions of use explain the main rules for accessing and using the Cider Casino website, your player account, the games, promotions, and any related features or support services we provide (the “Services”).

By visiting the site, registering an account, claiming a promotion, or using any part of the Services, you’re agreeing to follow these platform rules. If you do not agree, please do not create an account or use the Services.

This page is written to set clear expectations - what you can count on from us, what we ask from you, and how we handle common situations like verification, promotions, mistakes, and account security.

Eligibility - Who Can Use Cider Casino

Cider Casino is intended for adults only.

To use the Services, you must meet all of the following:

• You are at least the legal gambling age in your jurisdiction (and at least 18 years old, if higher age is not required where you live).
• You are accessing the Services only from a location where online casino-style gaming and sweepstakes-based play is lawful.
• You are not located in a region where we restrict or do not offer the Services.

It is your responsibility to confirm that participating is legal where you are located. We may restrict, block, or limit access in certain states, countries, or regions, and those access rules may change over time.

Account Setup - Getting Registered the Right Way

When you create an account, you agree to provide accurate, current information, and to keep it updated. This includes details like your name, address, date of birth, email address, and any other information requested during registration.

A few practical account rules also apply:

• Your account must be registered in your own name.
• You may only hold the number of accounts we permit per person, household, device, or payment method. In most cases, that means one account per player.
• We may decline registrations or close duplicate accounts where we reasonably believe multiple accounts are being used to gain an unfair advantage.

If any information you provide is false, outdated, or misleading, your access to the Services may be limited, and promotions or redemptions may be affected.

Verification Checks - Protecting Players and the Platform

To keep play fair and to protect players, we may request verification at registration, during play, or before processing a redemption. This can include confirming your:

• Identity and age
• Address or location
• Email address or phone number
• Payment method ownership (where applicable)
• Eligibility for a promotion or redemption

We may ask for documents or additional information, and we may require that the information matches the details on your account. If verification is incomplete or cannot be confirmed, we may delay or decline certain transactions (including redemptions) until the review is finished.

Account Security - Your Login, Your Responsibility

You are responsible for keeping your login details confidential and for all activity that happens under your account.

Your Cider Casino account is personal. You may not:

• Share your account with anyone else
• Transfer, sell, or assign your account
• Use the Services on behalf of another person
• Allow someone else to redeem prizes from your account

If you think your account has been accessed without your permission, contact us as soon as possible so we can help you secure it.

Payments, Redemptions, and Balances - What to Expect

Depending on what’s available in your location and on your device, Cider Casino may support certain payment methods, including Visa and MasterCard. Payment options, limits, processing times, and availability can change, and some methods may not be offered in all regions.

When you request a withdrawal or redemption, please keep in mind:

• Transactions may be reviewed before approval to help prevent fraud, chargeback abuse, or account misuse.
• We may apply reasonable security checks before processing deposits, purchases, or redemptions.
• Processing timelines can vary due to verification status, banking partners, or technical constraints.

Your displayed balances may include different types of play credits. In a sweepstakes model, Gold Coins are used for entertainment play and are not redeemable for cash value, while Sweeps Coins may become redeemable once applicable playthrough requirements are met and your account is verified.

Bonus Rules Made Clear - Promotions, Playthrough, and Expiration

From time to time, Cider Casino may offer bonuses and promotions, including sign-up offers, daily login rewards, referral rewards, and other limited-time promotions. Any promotion can come with additional bonus terms, such as eligibility rules and play requirements.

Before claiming or using any offer, you should review the specific promotion’s details, including (where applicable):

• Eligibility requirements (such as location, account status, and verification)
• Wagering or playthrough requirements (for Sweeps Coins promotions, playthrough is commonly 1x unless stated otherwise)
• Time limits and expiration dates (some promotional Sweeps Coins may expire within a stated window, and inactivity may also lead to expiration)
• Game restrictions or contribution rules
• Limits on conversion, redemption, or maximum cashout where applicable
• Anti-abuse rules (for example, limits tied to one account per person, household, device, or payment method)

If a promotion conflicts with these site terms, the specific promotion terms usually control for that offer. If we reasonably believe a bonus is being misused, we may adjust, suspend, or remove promotional balances consistent with these rules.

For sweepstakes-specific details (including any Alternative Method of Entry rules where offered), refer to our Sweeps Rules page if available on the site.

Game Access and Availability - Not Everything Is Always Live

We aim to provide steady access to our games and features, but we cannot promise that the Services will always be available without interruption.

Game availability may vary based on:

• Your location and eligibility
• Device compatibility and browser settings
• Maintenance, updates, or platform improvements
• Software provider changes or technical issues

We may add, remove, suspend, or limit games, promotions, features, or parts of the Services at any time. This helps us keep the platform secure, compliant, and up to date.

Fair Play Standards - Keeping It Honest for Everyone

Using Cider Casino means playing fairly and using the Services only for their intended purpose. You agree not to:

• Use the Services for any unlawful purpose
• Provide false information or use someone else’s identity
• Engage in fraud, collusion, or coordinated play intended to exploit promotions or system logic
• Abuse chargebacks, payment disputes, or reversals
• Attempt to manipulate games, outcomes, promotions, or platform systems
• Use unauthorized software, scripts, bots, auto-clickers, or other automated methods
• Interfere with the site’s security, stability, or normal operation
• Let another person access or use your account

If we detect behavior that appears to undermine fairness, we may take reasonable steps to protect players and the platform, including review, restriction, or account action as described below.

When We May Restrict Service - Reviews, Suspensions, and Closures

We want a fair, balanced experience for players. At the same time, we may refuse service or limit access when needed to protect the platform, comply with rules, or complete checks.

Depending on the situation, Cider Casino may:

• Limit certain features (such as promotions or redemptions)
• Place transactions on hold while we review activity
• Freeze balances temporarily during verification or security checks
• Suspend or close an account where we reasonably believe these site terms have been broken, verification is incomplete, or misuse has occurred

Where appropriate, we aim to handle reviews in a reasonable manner, and we may request additional information to complete a check.

Errors and Technical Issues - How We Handle Glitches Fairly

Sometimes things go wrong - a game may disconnect, a display may show the wrong balance, or a promotion may apply incorrectly due to a system or human error.

If there is an obvious mistake or technical issue, we reserve the right to correct it in a fair and reasonable way. This can include:

• Fixing inaccurate account balances
• Correcting promotion credits that were applied incorrectly
• Addressing game malfunctions, interrupted sessions, or incorrect game results tied to a technical fault

If you notice something that does not look right, it’s best to pause play and contact support so we can review it with clarity.

Responsible Gaming - Play for Fun, Stay in Control

Gambling-style entertainment should be treated as entertainment, not as a way to make money. We encourage you to play within your means and take breaks when you need them.

Depending on what’s available on the platform, responsible gaming tools may include options like deposit limits, time-outs, or self-exclusion. If you feel play is no longer staying in balance, consider using these tools and reaching out for support.

Ownership and Site Content - Intellectual Property Basics

The Cider Casino website, including its design, branding, logos, text, graphics, and software elements, is owned by Cider Casino or used under license.

You may not copy, reproduce, modify, republish, distribute, or commercially exploit site content without prior written permission, except for normal personal use of the Services.

Third-Party Partners - Games, Payments, and Tools

Some parts of the Services are provided by third parties, such as game studios, payment processors, verification services, and hosting or security partners.

These third-party services may have their own operational limits, availability constraints, or separate terms. While we work to partner with reputable providers, we cannot guarantee uninterrupted performance from external services that are outside our direct control.

Liability Limits - A Practical, Fair Outline

We work to run a stable, secure platform, but we are not responsible for losses or damages caused by circumstances beyond our reasonable control, including:

• Internet disruptions, device problems, or unsupported browsers
• Service interruptions, maintenance windows, or unexpected outages
• User error (for example, sending details incorrectly, forgetting login credentials, or misreading promotion rules)
• Failures or delays caused by third-party providers
• Events commonly described as force majeure (such as major outages, natural disasters, or other large-scale disruptions)

Nothing in these terms limits rights that cannot be limited under applicable law.

“As Is” and “As Available” - No Guaranteed Uptime

The Services are provided on an “as is” and “as available” basis. That means we cannot guarantee:

• Continuous, uninterrupted access at all times
• That every game, feature, bonus, or payment method will be available in every location, on every device, or at every moment
• Completely error-free operation

We focus on steady performance, but occasional downtime or changes may occur.

Updates to These Site Terms - Staying Current

We may update these conditions of use from time to time to reflect platform changes, security improvements, operational needs, or legal requirements.

The newest version posted on the website applies from the date it is published, unless we state otherwise. Continuing to use the Services after an update means you accept the revised terms, so it’s smart to review this page periodically.

Related Policies You Should Review

These site terms work alongside other important policies and pages that may be available on our website, including:

• Privacy Policy
• Responsible Gaming information
• Bonus terms for specific promotions
• Cookie Policy
• Anti-money laundering and “know your customer” guidance, where applicable

If any rules in a specific promotion or policy differ from the general rules here, the more specific terms typically apply to that situation.

Need Help? Contact Cider Casino Support

If you have questions about these rules, your account, verification, payments, or promotions, please contact our support team through the official channels. You can reach us by email at “support@ciderscasino.com,” and live chat may be available on the site when agents are online.

Using Cider Casino should feel clear and straightforward. These terms are here to protect fairness, set expectations, and help you understand how the platform works, and your continued use of the Services confirms your acceptance of them.